WEBVTT

1
00:00:00.000 --> 00:00:04.160
The reason entrepreneurship is so difficult is because it forces you to change who you are, your

2
00:00:04.160 --> 00:00:08.000
identity, the values that you supposedly have as you continue to grow. I'm not saying you're

3
00:00:08.000 --> 00:00:13.120
honesty, et cetera, those types of values, but the way that you see the world and how you operate.

4
00:00:13.680 --> 00:00:16.560
Welcome to the game where we talk about how to get more customers, how to make more

5
00:00:16.560 --> 00:00:19.840
per customer, and how to keep them longer than the many failures and lessons we have learned

6
00:00:19.840 --> 00:00:24.000
along the way. I hope you enjoy and subscribe. What's going on everyone? Alex Mosey here,

7
00:00:24.960 --> 00:00:30.960
three companies who have now done over $110 million in sales, and this video I want to talk

8
00:00:30.960 --> 00:00:35.920
about the entrepreneurial journey as it relates to control. The reason I think this is so important

9
00:00:35.920 --> 00:00:40.000
and this is probably the biggest reason that people get stuck. At the end, what I'm going to do

10
00:00:40.000 --> 00:00:43.440
here is I'm going to explain how control shifts throughout the entrepreneurial journey,

11
00:00:43.440 --> 00:00:48.240
where people get stuck. At the very end of the video, I'll tell you basically the most

12
00:00:48.240 --> 00:00:55.120
valuable rule of thumb that I've learned in scaling our companies. The reason entrepreneurship

13
00:00:55.120 --> 00:00:59.360
is so difficult is because it forces you to change who you are, your identity, the values that

14
00:00:59.360 --> 00:01:03.680
you supposedly have as you continue to grow. I'm not saying you're honesty, et cetera, those types

15
00:01:03.680 --> 00:01:09.520
of values, but the way that you see the world and how you operate, because in the very beginning,

16
00:01:09.520 --> 00:01:15.920
most of us at some point have to transition from a lack of control to complete control. What I

17
00:01:15.920 --> 00:01:20.000
mean by that is either you went straight into entrepreneurship where you shifted control from your

18
00:01:20.000 --> 00:01:26.080
parents to yourself, or if in many other instances you started, you had a job, someone else was

19
00:01:26.080 --> 00:01:31.040
responsible for your income for the most part because they're paying you, you weren't generating

20
00:01:31.040 --> 00:01:38.560
yourself. You're very limited, and then you jump to taking complete ownership over all of your

21
00:01:38.560 --> 00:01:44.080
outcomes. You have complete control. The difficult thing is that the thing that takes you the first step

22
00:01:44.080 --> 00:01:48.080
that huge leap of saying, I'm going to be completely in control is usually the thing that will

23
00:01:48.080 --> 00:01:53.440
stifle most entrepreneurs who are trying to grow, because if you have complete control and complete

24
00:01:53.440 --> 00:02:00.400
ownership, that's great, but there's only one of you. What that leads to is this buyback. I think

25
00:02:00.400 --> 00:02:04.160
the first time I heard this recently was Dan Martell's talking about buyback principle and I just

26
00:02:04.160 --> 00:02:11.600
like the terminology. Basically, you just continue to buyback your time as you continue to grow the

27
00:02:11.600 --> 00:02:20.480
company. In the very beginning, most people are buying back support time. It's just lower skilled

28
00:02:20.480 --> 00:02:23.600
support tasks that they're doing in their business. It's like them and then they've got maybe an

29
00:02:23.600 --> 00:02:29.920
assistant. After that, there might be higher level support or administrative tasks that might be

30
00:02:29.920 --> 00:02:34.560
like billing, collections, contracts, all that kind of stuff that might happen in the business.

31
00:02:35.440 --> 00:02:40.800
After you have your support role, it's taken care of. From there, the next level of control that

32
00:02:40.800 --> 00:02:45.680
people have to give up is selling. No one can sell like me. No one gets it like I get it. People

33
00:02:45.680 --> 00:02:52.080
just don't relate to my customers. The issue is control. You're trying to control the whole thing.

34
00:02:52.080 --> 00:02:56.720
The thing is that every time you add someone in, you buyback more of your time, you relinquish

35
00:02:57.360 --> 00:03:02.400
control. The thing is that every level of entrepreneurship, I'm telling you right now,

36
00:03:02.400 --> 00:03:06.080
it is always uncomfortable because the thing that you are now holding onto is the thing that you

37
00:03:06.240 --> 00:03:11.840
have to give up. This has been one of the hardest things for me. A lot of this is because we

38
00:03:11.840 --> 00:03:18.160
identify with being the thing. In the beginning, I'll give you a simple example because we work so

39
00:03:18.160 --> 00:03:26.240
many gyms in the gym lunch company. People will be like, no one trains a class like I do. The first

40
00:03:26.240 --> 00:03:32.000
level of fulfillment, first level of delivery is training. It's also the first thing they need

41
00:03:32.000 --> 00:03:36.560
to outsource. The reason for that is because the market will pay someone $15 an hour. Somebody

42
00:03:36.560 --> 00:03:40.960
will come in for $15 an hour to do that work. If you have work that pays you $100 an hour,

43
00:03:40.960 --> 00:03:45.200
then you should be doing $100 an hour and not the $15 an hour work. They think because they like

44
00:03:45.200 --> 00:03:52.480
to feel special, they like to feel unique, no one can train like I can train. Obviously,

45
00:03:52.480 --> 00:03:55.360
there's probably some people who train a lot better than you, so maybe you should let them do

46
00:03:55.360 --> 00:04:00.480
the training. Then after that, usually the business owner will do contracts, billing, and they're

47
00:04:00.480 --> 00:04:04.320
usually not that good at it anyways, because they're entrepreneurs. That's the next thing that

48
00:04:04.320 --> 00:04:09.360
happens. Then the next piece might be some sort of assistant of some kind or some sort of right-hand

49
00:04:09.360 --> 00:04:14.800
operator that would help you out. Then again, there, I don't trust anyone with the money. If I'm not

50
00:04:14.800 --> 00:04:20.640
looking at the money, then we're going to lose. I used to say the same thing until I had someone

51
00:04:20.640 --> 00:04:25.840
who's better at tracking the money than I am. Crazy. It's I had to give up control of the money.

52
00:04:25.840 --> 00:04:30.960
Not today, I don't look at it, but I had to give up control of it. Then I'm just selling,

53
00:04:30.960 --> 00:04:34.560
because that's the highest value thing I could do at the time, because I could just talk to people

54
00:04:34.560 --> 00:04:39.360
and get them to give us money. Then eventually, there's too many, too many consultations that have

55
00:04:39.360 --> 00:04:43.120
to happen. I still have to run the business. I have to give that control over to someone else,

56
00:04:43.120 --> 00:04:47.040
which is probably one of the biggest and most difficult people. This is usually the thing that gets

57
00:04:47.040 --> 00:04:53.360
the way people go. I would say it from a million over. Up to a million dollars a year, you can just

58
00:04:53.360 --> 00:04:57.120
sell yourself. You yourself can sell, and you can have these other people who are assisting you.

59
00:04:57.120 --> 00:05:01.360
But once you cross a million, it's usually difficult to be doing the selling yourself, and that's

60
00:05:01.360 --> 00:05:07.040
where we have to start scaling sales. I think guys, real quick, if you're new to the podcast,

61
00:05:07.040 --> 00:05:12.160
I have a book on Amazon called 100 million dollar offers that over 8,000 five star reviews

62
00:05:12.160 --> 00:05:16.160
and it has almost a perfect score. You can get it for 99 cents on Kindle. The reason I bring it up

63
00:05:16.160 --> 00:05:20.160
is that I put over a thousand hours into writing that book, and it's my biggest gift to our

64
00:05:20.160 --> 00:05:25.200
community, so it's my very shameless way of trying to get you to like me more and ultimately make

65
00:05:25.200 --> 00:05:29.520
more dollars to that later on in your business career. I can push the bar towards you. So that's my

66
00:05:29.520 --> 00:05:37.440
gift. Go check it out. Amazon and back to the show. You have to give that control up, right? The next

67
00:05:37.440 --> 00:05:44.720
level after doing control of the sales is now you have to teach other people in a group, not

68
00:05:44.720 --> 00:05:48.080
just one person, but a group of people on a sale. So you have to manage sales, you have to recruit,

69
00:05:48.080 --> 00:05:51.920
you have to hire, you have to train, compensate, et cetera. And again, this level is a control. But

70
00:05:51.920 --> 00:05:57.040
again, here, here, even with the sales team, you're talking maybe three, maybe 10 million. When you

71
00:05:57.040 --> 00:06:01.440
get to 10 million, you're trying to go to 30, the level of control that you're giving up here

72
00:06:01.440 --> 00:06:07.280
is leadership. Weird, right? Because there's too many departments, too many people. You can't

73
00:06:07.280 --> 00:06:12.320
lead everyone, right? So you have to lead a small group of people and get them to lead the people

74
00:06:12.320 --> 00:06:16.800
who are underneath of them, right? And so again, it's a level of control. It's control over your

75
00:06:16.800 --> 00:06:20.640
culture. Obviously, you want to lead it. You want to lead by example. You want to be the most

76
00:06:20.640 --> 00:06:26.800
distilled down version of that thing so that it permeates, right? But as you continue to buy back,

77
00:06:26.800 --> 00:06:30.560
I think the question that I like to ask myself is, what am I trying to control?

78
00:06:31.760 --> 00:06:37.360
What am I trying to control? And I think if you think about that, and then rather, what part of my

79
00:06:37.360 --> 00:06:42.640
identity am I giving up by giving up this control? I used to think I was, you know, such a great

80
00:06:42.640 --> 00:06:49.920
salesman, right? No one can sell like I can sell. But I, you know what? I can't out sell 12

81
00:06:49.920 --> 00:06:57.680
guys, right? I literally can't. You know what, I can't do it. And so, and if the business model

82
00:06:57.680 --> 00:07:04.480
requires, you know, only a soup like your level of sales to make it work, then the model's broken,

83
00:07:04.480 --> 00:07:07.840
right? You should be able to have people close half as many as you and still make the model work,

84
00:07:07.840 --> 00:07:10.560
right? Now, obviously, over time, you want to get them to sell better than you because all they're

85
00:07:10.560 --> 00:07:14.640
doing is selling, right? Whereas you were, when you were selling the way you did, you were running the

86
00:07:14.640 --> 00:07:21.040
business. And so, with each, each of this kind of cycle is you have to give up control. And so,

87
00:07:21.920 --> 00:07:25.280
I told you at the beginning of the video that I will give you the rule of thumb that has been,

88
00:07:25.280 --> 00:07:31.280
has served me very well in running my companies, which is how far away do you get, right? How far

89
00:07:31.280 --> 00:07:34.960
away do you get when you, when you relinquish control? Because the thing is, is you relinquish control,

90
00:07:34.960 --> 00:07:39.200
but you still take full accountability and responsibility for the results. That's what's wild.

91
00:07:39.760 --> 00:07:44.720
Is that you have to say, I'm going to give this over to you. I'm losing control. And yet,

92
00:07:44.720 --> 00:07:51.200
I'm still responsible. That'll trip you up. But the rule of thumb that I use is no where the bodies

93
00:07:51.200 --> 00:07:59.200
are buried. No where the bodies are buried. And so, what I mean by that is, if I don't know where

94
00:07:59.200 --> 00:08:05.840
the flaws are in a department, I'm too far away. So, if I'm, if you know, if I talk to, let's say,

95
00:08:05.840 --> 00:08:09.440
a marketing director, or I talk to a sales director, I talk to, you know, customer support,

96
00:08:09.440 --> 00:08:14.080
I talk to, you know, finance, and I don't know where the bodies are buried. Like, I don't know what

97
00:08:14.080 --> 00:08:18.800
the issues are because every department has issues. Every department has problems. It's a business.

98
00:08:18.800 --> 00:08:23.120
It's made of humans and humans are imperfect, right? Which means that there are always imperfections.

99
00:08:23.120 --> 00:08:28.320
There are things that are not working as well as they could. If I can't name problems,

100
00:08:28.320 --> 00:08:34.720
if I don't know where the bodies are buried in the department, then I'm too far away, right?

101
00:08:34.800 --> 00:08:38.080
Now, when I say that, it doesn't mean I have given up too much control. That's not the issue.

102
00:08:38.080 --> 00:08:42.800
It's just, I need more transparency. I need to be paying more attention to that area.

103
00:08:42.800 --> 00:08:47.520
And this rule of thumb has served me well. So, if I start hearing only good news from

104
00:08:47.520 --> 00:08:52.320
a department and I don't hear anything negative, I'm too far away. And this has been my, my

105
00:08:52.320 --> 00:08:57.600
managerial leadership rule of thumb that has really helped me a ton is no where the bodies are

106
00:08:57.600 --> 00:09:01.760
buried. And so, this is the entrepreneurial journey in a nutshell. I got a lot of feedback from

107
00:09:01.760 --> 00:09:05.440
the zero to a hundred million dollar video that I made of kind of the steps from a business model

108
00:09:05.440 --> 00:09:11.120
perspective. But from the personal perspective, the issue is control. And that's why most people

109
00:09:11.120 --> 00:09:14.560
can't get stuck because they have all these personal issues that prevent them from controlling.

110
00:09:14.560 --> 00:09:18.560
I'm sorry Alex, they just don't trust people. I've trust issues. Well, get over it because

111
00:09:18.560 --> 00:09:22.560
you're not going to build something great without trusting other people. So, if you want your mom

112
00:09:22.560 --> 00:09:26.240
or your dad or the thing that, you know, you have your trust issues with to be the reason that

113
00:09:26.240 --> 00:09:30.960
you're not successful, then give them more power. Go, you know, power to you, right? Just get,

114
00:09:30.960 --> 00:09:36.640
just keep giving them control over your life because you have these issues, right? Or you can decide,

115
00:09:36.640 --> 00:09:41.680
I think this person's done enough damage to me in my life. I'm not going to let them stop me from

116
00:09:41.680 --> 00:09:46.240
accomplishing what I want to accomplish. And so, I'm going to take back that power. I'm going to

117
00:09:46.240 --> 00:09:50.160
take back the control over my outcomes, take responsibility, which may feel shitty in the moment

118
00:09:50.880 --> 00:09:56.000
because it means I suck. But at least I suck and I don't point at them saying they suck because I can

119
00:09:56.000 --> 00:10:01.040
control what I do. And as a result, I can go through this process and continue to buy back and

120
00:10:01.040 --> 00:10:05.600
relinquish control, buy back and relinquish control, buy back and relinquish control. First of the

121
00:10:05.600 --> 00:10:10.800
doing, then of the admin, then of the the ops, then of the sales, and then of having a sales team,

122
00:10:10.800 --> 00:10:15.600
and then of the leadership, and then continuing on and on as we relinquish more and more control,

123
00:10:15.600 --> 00:10:19.600
right? How can you be free if you control everything? Interesting.

124
00:10:20.320 --> 00:10:22.880
Anyways, lots of love, keep being awesome. I'll catch you guys on the flip side,

125
00:10:22.880 --> 00:10:31.120
if you found this valuable. Bye!
