WEBVTT

1
00:00:00.000 --> 00:00:02.600
How far away do you get when you, when you relinquish control?

2
00:00:02.600 --> 00:00:04.160
Because the thing is, is you relinquish control,

3
00:00:04.160 --> 00:00:06.440
but you still take full accountability and responsibility

4
00:00:06.440 --> 00:00:07.600
for the results.

5
00:00:07.600 --> 00:00:09.800
That's what's wild is that you have to say,

6
00:00:09.800 --> 00:00:11.880
I'm going to give this over to you.

7
00:00:11.880 --> 00:00:14.560
I'm losing control and yet I'm still responsible.

8
00:00:14.560 --> 00:00:15.400
That'll trip you up.

9
00:00:18.200 --> 00:00:20.480
The wealthiest people in the world see business as a game.

10
00:00:20.480 --> 00:00:22.040
This podcast, the game is my attempt

11
00:00:22.040 --> 00:00:23.400
at documenting the lessons I've learned

12
00:00:23.400 --> 00:00:25.000
on my way to building acquisition.com

13
00:00:25.000 --> 00:00:26.600
into a billion dollar portfolio.

14
00:00:26.600 --> 00:00:28.360
My hope is that you use the lessons to your business

15
00:00:28.360 --> 00:00:29.760
and maybe someday soon partner with us

16
00:00:29.760 --> 00:00:31.240
to get to a hundred million dollars in beyond.

17
00:00:31.240 --> 00:00:32.600
I hope you share and enjoy.

18
00:00:37.800 --> 00:00:38.640
What's going on, everyone?

19
00:00:38.640 --> 00:00:40.160
I want to talk about the entrepreneurial journey

20
00:00:40.160 --> 00:00:42.280
as it relates to control.

21
00:00:42.280 --> 00:00:43.800
And the reason I think this is so important,

22
00:00:43.800 --> 00:00:45.040
and this is probably the biggest reason

23
00:00:45.040 --> 00:00:46.440
that people get stuck.

24
00:00:46.440 --> 00:00:47.280
All right, and so at the end,

25
00:00:47.280 --> 00:00:48.600
so what I'm going to do here is I'm going to explain

26
00:00:48.600 --> 00:00:51.240
kind of how control shifts throughout the entrepreneurial journey,

27
00:00:51.240 --> 00:00:52.640
where people get stuck,

28
00:00:52.640 --> 00:00:55.760
and I'll tell you basically the most valuable rule of thumb

29
00:00:55.760 --> 00:00:58.080
that I've learned in scaling our companies.

30
00:00:58.680 --> 00:01:02.000
So first thing is the reason entrepreneurship is so difficult

31
00:01:02.000 --> 00:01:04.280
is because it forces you to change who you are,

32
00:01:04.280 --> 00:01:06.560
your identity, the values that you supposedly have

33
00:01:06.560 --> 00:01:07.520
as you continue to grow.

34
00:01:07.520 --> 00:01:09.520
I'm not saying you're honesty, et cetera,

35
00:01:09.520 --> 00:01:10.520
those types of values,

36
00:01:10.520 --> 00:01:14.120
but the way that you see the world and how you operate.

37
00:01:14.120 --> 00:01:15.600
Because in the very beginning,

38
00:01:15.600 --> 00:01:17.280
you, most of us at some point,

39
00:01:17.280 --> 00:01:19.960
have to transition from a lack of control

40
00:01:19.960 --> 00:01:21.520
to complete control, right?

41
00:01:21.520 --> 00:01:23.240
And what I mean by that is either you,

42
00:01:23.240 --> 00:01:24.600
you know, went straight into entrepreneurship

43
00:01:24.600 --> 00:01:27.720
where you shifted control from your parents to yourself, right?

44
00:01:27.720 --> 00:01:29.960
Or if in many other instances,

45
00:01:29.960 --> 00:01:31.120
you started, you had a job,

46
00:01:31.120 --> 00:01:33.800
someone else was kind of responsible for your income

47
00:01:33.800 --> 00:01:35.720
for the most part because they're paying you,

48
00:01:35.720 --> 00:01:37.320
you weren't generating it yourself.

49
00:01:37.320 --> 00:01:39.920
And then, and so you're very limited, right?

50
00:01:39.920 --> 00:01:42.640
And then you jump to taking complete ownership

51
00:01:42.640 --> 00:01:44.480
over all of your outcomes, right?

52
00:01:44.480 --> 00:01:46.200
And so you have complete control.

53
00:01:46.200 --> 00:01:48.120
The difficult thing is that the thing that takes you

54
00:01:48.120 --> 00:01:50.160
the first step, that huge leap of saying,

55
00:01:50.160 --> 00:01:51.800
I'm going to be completely in control,

56
00:01:51.800 --> 00:01:53.920
is usually the thing that will stifle most entrepreneurs

57
00:01:53.920 --> 00:01:55.360
who are trying to grow, right?

58
00:01:55.360 --> 00:01:57.560
Because if you have complete control

59
00:01:57.560 --> 00:01:59.240
and complete ownership, that's great,

60
00:01:59.240 --> 00:02:01.360
but there's only one of you, right?

61
00:02:01.360 --> 00:02:04.720
And so what that leads to is kind of this, this buyback.

62
00:02:04.720 --> 00:02:06.440
And I think the first time I heard this recently

63
00:02:06.440 --> 00:02:08.160
was, Dan, we're talking about buyback principle

64
00:02:08.160 --> 00:02:10.520
and I just like the terminology.

65
00:02:10.520 --> 00:02:13.880
But basically, you just continue to buyback your time

66
00:02:13.880 --> 00:02:15.200
as you continue to grow the company.

67
00:02:15.200 --> 00:02:17.160
And so in the very beginning,

68
00:02:17.160 --> 00:02:20.160
most people are buying back support time.

69
00:02:20.160 --> 00:02:22.280
So it's just kind of like, you know,

70
00:02:22.280 --> 00:02:24.760
lower skilled support tasks that they're doing in their business.

71
00:02:24.840 --> 00:02:27.640
So it's like them, and then they've got maybe an assistant, right?

72
00:02:27.640 --> 00:02:30.760
And then after that, there might be higher level support

73
00:02:30.760 --> 00:02:33.880
or administrative tasks that might be like billing, collections,

74
00:02:33.880 --> 00:02:36.080
contracts, all that kind of stuff that might happen

75
00:02:36.080 --> 00:02:38.040
in the business after you have like

76
00:02:38.040 --> 00:02:40.080
your kind of support role taken care of.

77
00:02:40.080 --> 00:02:42.440
From there, the next level of control

78
00:02:42.440 --> 00:02:44.400
that people have to give up is selling, right?

79
00:02:44.400 --> 00:02:45.880
No one can sell like me.

80
00:02:45.880 --> 00:02:47.160
No one gets it like I get it.

81
00:02:47.160 --> 00:02:49.160
People just don't relate to my customers, right?

82
00:02:49.160 --> 00:02:52.000
And the issue is control.

83
00:02:52.000 --> 00:02:53.880
You're trying to control the whole thing.

84
00:02:53.880 --> 00:02:56.240
And the thing is is that every time you add someone in,

85
00:02:56.240 --> 00:02:57.640
you buyback more of your time,

86
00:02:57.640 --> 00:03:00.360
you relinquish control.

87
00:03:00.360 --> 00:03:02.920
And so the thing is is that every level of entrepreneurship,

88
00:03:02.920 --> 00:03:04.160
I'm telling you right now,

89
00:03:04.160 --> 00:03:06.120
it is always uncomfortable because the thing

90
00:03:06.120 --> 00:03:07.640
that you are now holding onto is the thing

91
00:03:07.640 --> 00:03:09.200
that you have to give up.

92
00:03:09.200 --> 00:03:11.600
And this has been one of the hardest things for me.

93
00:03:11.600 --> 00:03:14.720
And a lot of part, a lot of this is because we identify

94
00:03:14.720 --> 00:03:16.440
with being the thing, right?

95
00:03:16.440 --> 00:03:19.280
In the beginning, I'll give you a simple example

96
00:03:19.280 --> 00:03:22.720
because we work so many gyms in the gym lunch company.

97
00:03:22.720 --> 00:03:24.760
People will be like, no one treats trains a class

98
00:03:24.760 --> 00:03:25.600
like I do, right?

99
00:03:25.600 --> 00:03:27.280
So that's the first level of fulfillment, right?

100
00:03:27.280 --> 00:03:30.840
First level of delivery is training, right?

101
00:03:30.840 --> 00:03:32.920
It's also the first thing they need to outsource.

102
00:03:32.920 --> 00:03:34.560
And the reason for that is because the market

103
00:03:34.560 --> 00:03:35.880
will pay someone $15 an hour.

104
00:03:35.880 --> 00:03:38.520
Somebody will come in for $15 an hour to do that work.

105
00:03:38.520 --> 00:03:40.560
Well, if you have work that pays you $100 an hour,

106
00:03:40.560 --> 00:03:41.640
then you should be doing the $100 an hour

107
00:03:41.640 --> 00:03:43.120
and not the $15 an hour work.

108
00:03:43.120 --> 00:03:46.320
But they think, because they like to feel special,

109
00:03:46.320 --> 00:03:50.160
they like to feel unique, no one can train like I can train.

110
00:03:50.160 --> 00:03:51.560
Well, I mean, obviously,

111
00:03:51.600 --> 00:03:53.240
there's probably some people who train a lot better than you.

112
00:03:53.240 --> 00:03:55.360
So maybe you should let them do the train, right?

113
00:03:55.360 --> 00:03:57.640
And then after that, usually the business owner will do

114
00:03:57.640 --> 00:03:59.280
contracts, billing, you know,

115
00:03:59.280 --> 00:04:00.840
and they're usually not that good at it anyways,

116
00:04:00.840 --> 00:04:02.280
because they're entrepreneurs.

117
00:04:02.280 --> 00:04:03.880
And so that's the next thing that happens, right?

118
00:04:03.880 --> 00:04:05.440
And so then the next piece might be

119
00:04:05.440 --> 00:04:06.920
some sort of assistant of some kind

120
00:04:06.920 --> 00:04:09.920
or some sort of right hand operator that would help you out,

121
00:04:09.920 --> 00:04:10.760
right?

122
00:04:10.760 --> 00:04:11.760
And then again, there, it's like, well,

123
00:04:11.760 --> 00:04:13.360
no, I don't trust anyone with the money.

124
00:04:13.360 --> 00:04:15.200
If I'm not looking at the money,

125
00:04:15.200 --> 00:04:17.000
then we're gonna lose.

126
00:04:17.000 --> 00:04:18.800
Well, I used to say the same thing

127
00:04:18.800 --> 00:04:20.400
until I had someone who was better at tracking the money

128
00:04:20.400 --> 00:04:21.240
than I am.

129
00:04:21.240 --> 00:04:22.480
Huh, crazy, right?

130
00:04:22.480 --> 00:04:24.320
It's I had to give up control of the money.

131
00:04:24.320 --> 00:04:26.320
I'm not saying I'll look at it, right?

132
00:04:26.320 --> 00:04:27.920
But I had to give up control of it.

133
00:04:27.920 --> 00:04:29.640
And so then I'm just selling, right?

134
00:04:29.640 --> 00:04:31.960
Because that's the highest value thing I could do at the time

135
00:04:31.960 --> 00:04:33.040
was I could just talk to people

136
00:04:33.040 --> 00:04:35.000
and get them to give us money, right?

137
00:04:35.000 --> 00:04:36.720
But then eventually, there's too many,

138
00:04:36.720 --> 00:04:38.200
too many consultations that have to happen.

139
00:04:38.200 --> 00:04:39.880
I still have to run the business, right?

140
00:04:39.880 --> 00:04:41.640
And so I have to give that control over to someone else,

141
00:04:41.640 --> 00:04:43.160
which is probably one of the biggest

142
00:04:43.160 --> 00:04:44.040
and most difficult people.

143
00:04:44.040 --> 00:04:45.560
This is usually the thing that gets

144
00:04:45.560 --> 00:04:47.080
in the way people going.

145
00:04:47.080 --> 00:04:48.800
I would say it from a million over,

146
00:04:48.800 --> 00:04:49.800
sort of doing over a million,

147
00:04:49.800 --> 00:04:51.040
so up to a million dollars a year,

148
00:04:51.040 --> 00:04:52.520
you can just sell yourself, right?

149
00:04:52.520 --> 00:04:53.720
Like you yourself can sell and you can have

150
00:04:53.720 --> 00:04:55.200
these other people who are assisting you.

151
00:04:55.200 --> 00:04:56.200
But once you cross a million,

152
00:04:56.200 --> 00:04:58.880
it's usually difficult to be doing the selling yourself.

153
00:04:58.880 --> 00:05:00.600
And that's where we have to start scaling sales.

154
00:05:00.600 --> 00:05:02.520
You have to give that control up, right?

155
00:05:04.880 --> 00:05:06.720
Aimos in Asian quick break, just to let you know

156
00:05:06.720 --> 00:05:08.560
that we've been starting to post on LinkedIn

157
00:05:08.560 --> 00:05:10.080
and want to connect with you.

158
00:05:10.080 --> 00:05:11.520
All right, so send me a connection request

159
00:05:11.520 --> 00:05:13.160
and note letting me know that you listen to the show

160
00:05:13.160 --> 00:05:14.440
and I will accept it.

161
00:05:14.440 --> 00:05:16.400
There's anyone you think that we should be connected with,

162
00:05:16.400 --> 00:05:18.800
tag them in one of my or Laylist posts

163
00:05:18.800 --> 00:05:20.920
and I will give you all the love in the world.

164
00:05:20.920 --> 00:05:22.400
All right, so let's get back to the show.

165
00:05:24.800 --> 00:05:27.960
The next level after control of doing control of the sales

166
00:05:27.960 --> 00:05:31.040
is now you have to teach other people

167
00:05:31.040 --> 00:05:32.640
in a group, not just one person,

168
00:05:32.640 --> 00:05:33.720
but a group of people how to sell.

169
00:05:33.720 --> 00:05:34.680
So you have to manage sales team,

170
00:05:34.680 --> 00:05:36.640
you have to recruit, you have to hire, you have to train,

171
00:05:36.640 --> 00:05:37.800
compensate, et cetera.

172
00:05:37.800 --> 00:05:39.040
And again, this level is a control.

173
00:05:39.040 --> 00:05:41.040
But again, here, even with the sales team,

174
00:05:41.040 --> 00:05:43.960
you're talking maybe three, maybe 10 million.

175
00:05:43.960 --> 00:05:46.240
When you get to 10 million trying to go to 30,

176
00:05:46.240 --> 00:05:48.600
the level of control that you're giving up here

177
00:05:48.600 --> 00:05:51.640
is leadership, weird, right?

178
00:05:51.640 --> 00:05:53.680
Because there's just too many departments, too many people.

179
00:05:53.680 --> 00:05:55.320
You can't lead everyone, right?

180
00:05:55.320 --> 00:05:57.280
So you have to lead a small group of people

181
00:05:57.280 --> 00:06:01.080
and get them to lead the people who are underneath of them, right?

182
00:06:01.080 --> 00:06:02.680
And so again, that's a level of control.

183
00:06:02.680 --> 00:06:04.160
It's control over your culture.

184
00:06:04.160 --> 00:06:05.240
Now obviously you want to lead it.

185
00:06:05.240 --> 00:06:06.360
You want to lead by example.

186
00:06:06.360 --> 00:06:09.160
You want to be the most distilled down version of that thing

187
00:06:09.160 --> 00:06:11.720
so that it permeates, right?

188
00:06:11.720 --> 00:06:13.680
But as you continue to buy back,

189
00:06:13.680 --> 00:06:15.640
I think the question that I like to ask myself is,

190
00:06:15.640 --> 00:06:18.200
what am I trying to control?

191
00:06:18.200 --> 00:06:19.840
What am I trying to control?

192
00:06:19.840 --> 00:06:21.360
And I think if you think about that,

193
00:06:21.360 --> 00:06:23.440
and then rather, what part of my identity

194
00:06:23.440 --> 00:06:26.400
am I giving up by giving up this control?

195
00:06:26.400 --> 00:06:29.640
I used to think I was such a great salesman, right?

196
00:06:29.640 --> 00:06:31.880
No one can sell like I can sell.

197
00:06:31.880 --> 00:06:33.360
But you know what?

198
00:06:33.360 --> 00:06:36.280
I can't sell 12 guys, right?

199
00:06:36.280 --> 00:06:39.800
I literally can't, you know what I mean, I can't do it.

200
00:06:39.800 --> 00:06:42.600
And so, and if the business model requires,

201
00:06:42.600 --> 00:06:45.240
you know, only a soup like your level of sales

202
00:06:45.240 --> 00:06:48.400
to make it work, then the model's broken, right?

203
00:06:48.400 --> 00:06:50.360
You should be able to have people close half as many as you

204
00:06:50.360 --> 00:06:52.000
and still make the model work, right?

205
00:06:52.000 --> 00:06:53.160
Now obviously over time you want to get them

206
00:06:53.160 --> 00:06:55.160
to sell better than you because all they're doing is selling,

207
00:06:55.160 --> 00:06:56.160
right?

208
00:06:56.160 --> 00:06:57.760
Whereas you were when you were selling the way you did,

209
00:06:57.760 --> 00:06:59.440
you were running the business.

210
00:06:59.440 --> 00:07:02.120
And so with each of this kind of cycle

211
00:07:02.120 --> 00:07:04.080
is you have to give up control.

212
00:07:04.080 --> 00:07:06.840
And so I told you at the beginning that I will give you

213
00:07:06.840 --> 00:07:09.720
the rule of thumb that has served me very well

214
00:07:09.720 --> 00:07:13.360
in running my companies, which is how far away do you get?

215
00:07:13.400 --> 00:07:14.240
Right?

216
00:07:14.240 --> 00:07:16.360
How far away do you get when you, when you relinquish control?

217
00:07:16.360 --> 00:07:17.920
Because the thing is, is you relinquish control,

218
00:07:17.920 --> 00:07:19.440
but you still take full accountability

219
00:07:19.440 --> 00:07:21.360
and responsibility for the results.

220
00:07:21.360 --> 00:07:23.560
That's what's wild is that you have to say,

221
00:07:23.560 --> 00:07:25.960
I'm going to give this over to you.

222
00:07:25.960 --> 00:07:29.280
I'm losing control and yet I'm still responsible.

223
00:07:29.280 --> 00:07:30.800
That'll trip you up.

224
00:07:30.800 --> 00:07:32.800
But the rule of thumb that I use is no where the bodies

225
00:07:32.800 --> 00:07:35.800
are buried, no where the bodies are buried.

226
00:07:35.800 --> 00:07:39.960
And so what I mean by that is if I don't know

227
00:07:39.960 --> 00:07:44.120
where the flaws are in a department, I'm too far away.

228
00:07:44.120 --> 00:07:46.120
So if I'm, if you know, if I talk to,

229
00:07:46.120 --> 00:07:48.520
let's say a marketing director or I talk to a sales director,

230
00:07:48.520 --> 00:07:51.440
I talk to a customer support, I talk to, you know,

231
00:07:51.440 --> 00:07:53.720
finance and I don't know where the bodies are buried.

232
00:07:53.720 --> 00:07:55.560
Like I don't know what the issues are

233
00:07:55.560 --> 00:07:57.640
because every department has issues.

234
00:07:57.640 --> 00:07:58.800
Every department has problems.

235
00:07:58.800 --> 00:07:59.560
It's a business.

236
00:07:59.560 --> 00:08:02.000
It's made of humans and humans are imperfect, right?

237
00:08:02.000 --> 00:08:03.600
Which means that there are always imperfections.

238
00:08:03.600 --> 00:08:05.840
There are things that are not working as well as they could.

239
00:08:05.840 --> 00:08:08.640
If I can't name problems,

240
00:08:08.640 --> 00:08:12.680
if I don't know where the bodies are buried in the department,

241
00:08:12.680 --> 00:08:14.720
then I'm too far away, right?

242
00:08:14.720 --> 00:08:15.720
Now, when I say that,

243
00:08:15.720 --> 00:08:17.240
doesn't mean I have given up too much control.

244
00:08:17.240 --> 00:08:18.040
That's not the issue.

245
00:08:18.040 --> 00:08:19.760
It's just I need more transparency.

246
00:08:19.760 --> 00:08:22.800
I need to be paying more attention to that area.

247
00:08:22.800 --> 00:08:25.120
And this rule of thumb has served me well.

248
00:08:25.120 --> 00:08:28.040
So if I start hearing only good news from a department

249
00:08:28.040 --> 00:08:31.200
and I don't hear anything negative, I'm too far away.

250
00:08:31.200 --> 00:08:33.880
And this has been my manager or leadership rule of thumb

251
00:08:33.880 --> 00:08:38.200
that has really helped me a ton is nowhere the bodies are buried.

252
00:08:38.240 --> 00:08:40.360
And so this is the entrepreneurial journey in a nutshell.

253
00:08:40.360 --> 00:08:42.840
I got a lot of feedback from the $0 to $100 million video

254
00:08:42.840 --> 00:08:44.160
that I made of kind of the steps

255
00:08:44.160 --> 00:08:46.760
from a business model's perspective.

256
00:08:46.760 --> 00:08:48.120
But from the personal perspective,

257
00:08:48.120 --> 00:08:49.360
the issue is control.

258
00:08:49.360 --> 00:08:50.800
And that's why most people can't get stuck

259
00:08:50.800 --> 00:08:52.160
because they have all these personal issues

260
00:08:52.160 --> 00:08:53.840
that prevent them from controlling.

261
00:08:53.840 --> 00:08:54.680
I'm sorry Alex,

262
00:08:54.680 --> 00:08:55.520
they just don't trust people.

263
00:08:55.520 --> 00:08:56.360
I've trust issues.

264
00:08:56.360 --> 00:08:57.480
Well, get over it

265
00:08:57.480 --> 00:08:58.800
because you're not going to build something great

266
00:08:58.800 --> 00:09:00.480
without trusting other people.

267
00:09:00.480 --> 00:09:01.840
So if you want your mom or your dad

268
00:09:01.840 --> 00:09:04.440
or the thing that you have your trust issues with,

269
00:09:04.440 --> 00:09:06.600
to be the reason that you're not successful,

270
00:09:06.600 --> 00:09:07.680
to give them more power.

271
00:09:07.680 --> 00:09:09.120
Go power to you, right?

272
00:09:09.120 --> 00:09:11.680
Just keep giving them control over your life

273
00:09:11.680 --> 00:09:13.360
because you have these issues, right?

274
00:09:13.360 --> 00:09:15.000
Or you can decide,

275
00:09:15.000 --> 00:09:17.880
I think this person's done enough damage to me in my life.

276
00:09:17.880 --> 00:09:20.320
I'm not going to let them stop me from accomplishing

277
00:09:20.320 --> 00:09:22.320
what I want to accomplish.

278
00:09:22.320 --> 00:09:24.040
And so I'm going to take back that power.

279
00:09:24.040 --> 00:09:26.120
I'm going to take back the control over my outcomes,

280
00:09:26.120 --> 00:09:28.840
take responsibility which may feel shitty in the moment

281
00:09:28.840 --> 00:09:30.560
because it means I suck.

282
00:09:30.560 --> 00:09:31.480
But at least I suck

283
00:09:31.480 --> 00:09:33.280
and I don't point at them saying they suck

284
00:09:33.280 --> 00:09:35.120
because I can control what I do.

285
00:09:35.120 --> 00:09:37.560
And as a result, I can go through this process

286
00:09:37.560 --> 00:09:38.840
and continue to buy back

287
00:09:38.840 --> 00:09:40.160
and relinquish control, buy back

288
00:09:40.160 --> 00:09:41.400
and relinquish control, buy back

289
00:09:41.400 --> 00:09:42.840
and relinquish control.

290
00:09:42.840 --> 00:09:44.800
First of the doing, then of the admin,

291
00:09:44.800 --> 00:09:47.120
then of the ops, then of the sales

292
00:09:47.120 --> 00:09:48.560
and then of having a sales team

293
00:09:48.560 --> 00:09:49.560
and then of the leadership

294
00:09:49.560 --> 00:09:51.480
and then continuing on and on

295
00:09:51.480 --> 00:09:54.200
as we relinquish more and more control, right?

296
00:09:54.200 --> 00:09:56.240
How can you be free if you control everything?
