WEBVTT 1 00:00:00.000 --> 00:00:05.200 There have been a lot of people that have talked shit about me. 2 00:00:05.200 --> 00:00:10.000 There have been a lot of people who've taken public stances against me. 3 00:00:10.000 --> 00:00:14.000 And a lot of those people, I have helped a tremendous amount. 4 00:00:14.000 --> 00:00:17.000 Welcome to the Jim Secrets Podcast where we talk about how to get more customers, 5 00:00:17.000 --> 00:00:19.000 how to make more per customer, and how to keep them longer. 6 00:00:19.000 --> 00:00:23.000 And the many failures and lessons that we have learned along the way. 7 00:00:23.000 --> 00:00:25.000 I hope you enjoy and subscribe. 8 00:00:26.000 --> 00:00:30.000 What's going on everyone? Happy Tuesday. 9 00:00:30.000 --> 00:00:32.000 Coming into a late night episode. 10 00:00:32.000 --> 00:00:34.000 It's actually way past my bedtime. 11 00:00:34.000 --> 00:00:37.000 And it was, I'm making this because it was on my mind. 12 00:00:37.000 --> 00:00:39.000 And I was like, you know what? 13 00:00:39.000 --> 00:00:42.000 Might as well just get it out rather than keep it in. 14 00:00:42.000 --> 00:00:44.000 So, grace and business. 15 00:00:44.000 --> 00:00:47.000 So over the last, you know, four years. 16 00:00:47.000 --> 00:00:52.000 I'm going to talk about a couple things that I think will be useful for you. 17 00:00:53.000 --> 00:00:58.000 There have been a lot of people that have talked shit about me. 18 00:00:58.000 --> 00:01:03.000 There have been a lot of people who've taken public stances against me. 19 00:01:03.000 --> 00:01:07.000 And a lot of those people, I have helped a tremendous amount. 20 00:01:07.000 --> 00:01:14.000 And have beautiful testimonial videos to support them in tears about how we, you know, 21 00:01:14.000 --> 00:01:18.000 save their business later coming out and saying those things. 22 00:01:18.000 --> 00:01:24.000 So, one of the lessons that I've learned is to have grace and business. 23 00:01:24.000 --> 00:01:26.000 And not just because of the whole human element. 24 00:01:26.000 --> 00:01:28.000 We're going to put that on pause for a second. 25 00:01:28.000 --> 00:01:30.000 But just for business reasons. 26 00:01:30.000 --> 00:01:34.000 Because one thing that I've learned is that burning bridges makes you no more money. 27 00:01:34.000 --> 00:01:37.000 You cannot make any money from a bridge that's burnt. 28 00:01:37.000 --> 00:01:43.000 You can make a money from a bridge that's been respectfully, you know, walked away from. 29 00:01:43.000 --> 00:01:49.000 And there's even ways to say that you disagree with someone without burning the bridge. 30 00:01:49.000 --> 00:01:52.000 And be like, I totally understand what they have going on there. 31 00:01:52.000 --> 00:01:56.000 We do things differently, but I can appreciate that everyone has their own way. 32 00:01:56.000 --> 00:02:01.000 That's how, if someone asks me about a different method or system, I'll typically respond. 33 00:02:01.000 --> 00:02:04.000 And you guys have seen me take apart different things that I don't agree with. 34 00:02:04.000 --> 00:02:08.000 I'm like, and here's why that I don't think it makes sense, you know, math, just math wise. 35 00:02:08.000 --> 00:02:15.000 So independent of the person is just trying to separate the idea or the concept from the person when you're making remarks. 36 00:02:15.000 --> 00:02:18.000 Because here's what happens when you fast forward. 37 00:02:18.000 --> 00:02:27.000 I've had multiple of these people who have been, you know, publicly against me, right, talking lots of shit. 38 00:02:27.000 --> 00:02:33.000 Now, come ask if they can try and resell my products, right? 39 00:02:33.000 --> 00:02:35.000 What do you think, right? 40 00:02:35.000 --> 00:02:37.000 Like, what happens now? 41 00:02:37.000 --> 00:02:41.000 Like, like, what kind of position do you put yourself in? 42 00:02:41.000 --> 00:02:48.000 Now, if you approach, you know, those types of relationships that you have in your life, like, with grace, I'm not saying you're going to agree with everyone. 43 00:02:48.000 --> 00:02:51.000 You don't, I mean, you're not. Of course you're not. You're human, right? 44 00:02:51.000 --> 00:02:56.000 But the way that you do things matters just as much if not more than what you actually do, right? 45 00:02:56.000 --> 00:02:59.000 Like, two people can just stop doing business to the business. 46 00:02:59.000 --> 00:03:05.000 But one person can make such a huge fuss about it that the person who owns that business never wants to see their face again, right? 47 00:03:05.000 --> 00:03:09.000 But no one might not know that depending on how that person carries themselves. 48 00:03:09.000 --> 00:03:12.000 And she, I was going to give you an example. 49 00:03:12.000 --> 00:03:14.000 So let me flip the tables for a moment. 50 00:03:14.000 --> 00:03:23.000 Let's say you walk into a restaurant, right? You walk into a restaurant and the hostess has a scowl on her face. 51 00:03:23.000 --> 00:03:28.000 She's not looking, you know, she's like, she doesn't look like she's having a good day. She's like, hi. 52 00:03:28.000 --> 00:03:33.000 Do you want a table? And you're like, uh, yeah, it was just hoping to be seated. 53 00:03:33.000 --> 00:03:40.000 And then she doesn't even look or say anything. It just walks away. And you're like, is she getting us a table or do we need to sit down? 54 00:03:40.000 --> 00:03:49.000 And then she comes back and says, and then grabs two menus and just says this way. And you're like, oh, okay, got it. All right. 55 00:03:49.000 --> 00:03:54.000 And you sit down and all of a sudden your entire experience has been totally shifted by this first person, right? 56 00:03:54.000 --> 00:04:03.000 And now, you know, you leave and you're like, ah, the food was okay. Staff is really crappy here, like, you know, two-star review. 57 00:04:03.000 --> 00:04:13.000 Now, let's replace the word front hostess, right, at that restaurant, with your front desk girl or your trainer at your gym. 58 00:04:13.000 --> 00:04:19.000 After that point, you're like, yeah, you know what? That business probably didn't, you know, that business, that business sucked. 59 00:04:19.000 --> 00:04:26.000 Now, we all have businesses and we all have employees who don't follow the fucking script, right? 60 00:04:26.000 --> 00:04:34.000 You're like, smile, like, say hi. Pretend like you want to be here, right? And sometimes you use a business owner out there. 61 00:04:34.000 --> 00:04:44.000 And so sometimes your business wrongs people because the employees that you have are human and they will make mistakes. 62 00:04:44.000 --> 00:04:53.000 And you are human and you will make mistakes too because all businesses are imperfect because they're based on humans who are also imperfect. 63 00:04:53.000 --> 00:05:05.000 You guys love that you're listening to the podcast. If you ever want to have the video version of this, which usually has more facts, more visuals, more graphs, you know, drawn out stuff, sometimes it can help hit the brain centers in different ways. 64 00:05:05.000 --> 00:05:13.000 You can check on my YouTube channel. It's absolutely free to check that out if that's what you are into and if not, keep enjoying the show. 65 00:05:13.000 --> 00:05:29.000 And so I always like to have that perspective when doing business with anyone in general because if I am wronged or I feel like the service that I received was poor, I think to myself, I wonder if the owner of this business had this intention for me. 66 00:05:29.000 --> 00:05:35.000 My guess is probably not. So the strategy was not to be a malicious business and trying to ruin people's day. 67 00:05:35.000 --> 00:05:47.000 The strategy was probably to do a good job. It was just poorly executed. And I think if you can approach situations that you might have this initial desire to lash out and say negative things. 68 00:05:47.000 --> 00:05:59.000 And you remember that it's a human that like you're dealing with and a business is comprised of humans who feed families and have kids and have boyfriends that break up with them and have family issues and also and wake up and have bad days. 69 00:05:59.000 --> 00:06:09.000 I think it will give you more patience and I think it will allow you to have more grace. And I've tried to approach a lot of things in our business career. 70 00:06:09.000 --> 00:06:23.000 And I cannot tell you the amount of times we're biting my lip and not talking smack has made me a lot of money because of deals that I was able to make with people that were one degree connected from someone I did not like. 71 00:06:23.000 --> 00:06:33.000 Now if I had smashed this person right publicly they would tell the person that I wanted to make the deal with that I was a douche and then that would have been it. 72 00:06:33.000 --> 00:06:51.000 And so I can just say that being a dick does not make you more money. And so it is the economical choice to have grace and business in general because those people may come back to you or you may come back to them and need something from them in the future. 73 00:06:51.000 --> 00:07:01.000 And if you burn that bridge you cannot walk across it again. So just something that I thought I would share for me it's kind of funny being on the other side of it. 74 00:07:01.000 --> 00:07:07.000 But just for anybody who's in those words like when you get in that kind of negative space just keep it to yourself. 75 00:07:07.000 --> 00:07:13.000 You know what I mean just like just taking it and think did this person mean to do this right. 76 00:07:13.000 --> 00:07:21.000 Was this experience that I had the intention of the owner right and I think when you can do that and purchase everyone's business. 77 00:07:21.000 --> 00:07:29.000 Now obviously use business order you always want to correct that because no one's going to give you grace right you're going to expect that everyone's going to treat you horribly and make first impressions. 78 00:07:29.000 --> 00:07:37.000 But still if we can be a little bit more patient and have a little bit more perspective than the average person and we should because we're business owners for God's sake. 79 00:07:37.000 --> 00:07:45.000 You know what I mean like you see waitresses always tip really well to people who ever like waitress like I was in I was in shoot what is it food services. 80 00:07:45.000 --> 00:07:57.000 There's a word for it like I always tip up we're business owners we should tip well in business right by treating other business owners well because every other business going 81 00:07:57.000 --> 00:08:07.000 with the same shit you are right like employees deal with doing stupid stuff you know what I mean not following instructions like filing ridiculous claims. 82 00:08:07.000 --> 00:08:13.000 You know I mean just all the stuff that we have to deal with on a regular basis clients being crazy right we all deal with it. 83 00:08:13.000 --> 00:08:25.000 And so I guess all of this to say is that like you have the option one way will make you more money and will probably retain your reputation 84 00:08:25.000 --> 00:08:30.000 and the other way will only cast you as a person who has negative things to say. 85 00:08:30.000 --> 00:08:39.000 And all that people ever remember and you guys have probably heard this is no one remembers what the negative person says or even who they're saying it about. 86 00:08:39.000 --> 00:08:46.000 But they just remember that what they are saying was negative and so then you become associated with the negativity. 87 00:08:46.000 --> 00:09:07.000 So just figured I'd share is on my mind I hope I hope I hope someone doesn't talk shit about someone else or one of you goes into a restaurant and then leaves a review that's a five star of you that's nice or leaves a five star of you that says hey to the owner this was really messed up 88 00:09:07.000 --> 00:09:14.000 please feel free like respond to me and then I'll delete this rather than leaving you a one star like you know probably doing something like that 89 00:09:14.000 --> 00:09:19.000 might actually make a business owner's day imagine a business owner do that to you you probably pretty pretty pumped about it. 90 00:09:19.000 --> 00:09:25.000 So anyways I hope that's a little something it was all my mind I figured I'd share it before I was a bit because it was just it was brewing. 91 00:09:25.000 --> 00:09:32.000 So don't burn bridges do the right thing and I'll catch you guys on the flip side happy Tuesday. 92 00:09:32.000 --> 00:09:33.000 Bye.