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There were a number of assumptions that had to be true for us to kind of hit what we wanted to do.

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And so it was like, we have to be more popular in the future than we are today.

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We have to invest in businesses where the marketplace is growing faster than the S&amp;P 500.

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We have to believe that we can meaningfully drive value to those particular companies,

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and we have to do business with people that we think are exemplary.

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Welcome to the game where we talk about how to get more customers, how to make more

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customers, how to keep them longer, and the many failures and lessons we have learned

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along the way. I hope you enjoy and subscribe.

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What's going on, everybody? Welcome to another episode of the Ryan Pineda Show.

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Today, I actually have our most requested guest ever. Alex is pointing at Leila.

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I have none other than, I'll just say the Hormozis. What's up?

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What's up? Thanks for having us.

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Yeah, it's good to see you guys. So explain to everyone what acquisition.com is.

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Yeah. So we work with internet businesses. Typically, I would say the majority of our businesses

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are e-learning and training companies as a whole is probably 80%. Then 20% are just,

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I would say generic service space businesses. That's at least the split that hasn't been

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purposeful, but that's been what it's been up to this point. We know those spaces really well.

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Inside minimum size is 3 million. I think the biggest company we have does about 6 million a month.

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And so there's a big range there in terms of size. On the small side, it's 250 a month. On the

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high side, it's 200,000 a day. So it's a little bit different. But we've done that,

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3 million to 30 million jump six times now. And so we just really know what that looks like.

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And so we look for businesses that are right at that range, that have a good leadership team

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that have really deep expertise within some sort of thing that they're teaching. Because that's

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a big lever. Like how good you are at the thing matters a lot. Now we know the business around that

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to really optimize and scale it and drive profitability and ad acquisition channels, increase

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lifetime value decrease turn all that kind of stuff. But taking companies from three to 30 that are

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internet-based, founder-led businesses is kind of the bread and butter. And that's what we do at

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acquisition. So your target is to get a business currently doing 3 million, maybe minimum.

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Minimum, right. And obviously you get the biggest return taking them from 3 million to 30 million

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blocks. So selfishly, I have a couple of companies like that in the internet space.

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So what are the biggest bottlenecks you see to go from 3 to 30?

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Yeah, yeah. You know, if I were looking at it, I think to go from 3 to 30,

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first off is they're typically missing. They don't even have the completed first layer of

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leadership. And then in order to get, you need that in order to get to usually 10 to 15.

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And then you're going to need that second layer of leadership in order to get to 30. And so

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it's typically building out, you know, to get to 10, usually you need like one high level executive

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and then you need to fill out that like manager level leadership team. And then in order to get to

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30, you need to have really both of those levels. So that's the first thing in terms of people.

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In terms of like the other piece of the business, their product packaging and pricing is usually

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not optimized at all. So typically we have to redo the whole structure. So all their offer structure,

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all the product, all the pricing, all the packaging, it's just not optimized. They don't typically,

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they don't, they're undercharging or they're not charging for the right things. They don't know

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it's actually valuable to the customer. And so we help them figure out what's the thing that's

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actually valuable to the customer. And then who is your freaking customer, right? Because you can

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say who it is, but like who's actually buying, who's actually like in your Facebook group or in

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your CRM is a different story. And then I would say that the other two pieces to our data. So

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getting the data in place really, really tough to scale without that. And so getting them into a

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system that actually can, that their team one wants to use because it's one to get you on a system.

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It's the second thing is you have to get the one system that their team can actually use easily.

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And that's usually a good interface. So that's the third one. And then I would say that the last

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piece of that is just scaling the talent at the top, which is the culture, which is the soft stuff

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that we go over with them. And honestly, I think helping that CEO and integrator,

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typically a duo that we work with just raise up in terms of their level of leadership and the

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kind of culture that they have. Because I don't think that in the beginning, they realize how important

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it is. And so we reinforce that on day one from working with them. And so we really hammer home

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like dialing in what the culture is. That as we scale, we don't lose that.

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Right. So it seems to me, and I mean, it seems obvious just like talking about it, but like

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people, like most people just they don't have enough manpower yet. And what do you see as like the

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biggest needs for hiring? Like is it on the marketing side? Is it on the sales side?

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Depends on the company. Yeah. Like if you have a product driven entrepreneur,

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they probably have, you know, really good product and innovation R&amp;D, things like that.

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Maybe decent customer success, probably the trackings usually not in place. And they usually

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don't have a very clear customer journey. They're not, you know, measuring time to value. They're

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not, you know, actively measuring NPS or creating customer health scores, things like that that we

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can have predictive metrics around how we're going to drive, you know, lifestyle value.

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But they'll usually be better there than they are on like the sales and marketing front. And so

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it's really just like where do we feel like the strain of the system is and then just ruthlessly

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prioritizing and attacking that. And so on the flip side, if we have a very promotion driven

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entrepreneur, the need to usually the back of the house that needs to clean up. And so, you know,

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for us, because we deal with the whole of the company, we attack it end up.

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Right. Yeah, it's funny. I, before this podcast, I had this guy's name's Keala. And, you know,

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we're talking about internet marketers, right? And most internet marketers are great marketers,

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great promoters. They suck at ops and fulfillment. And then, you know, you get guys who are really

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passionate about what they do. And they just don't want to talk about it, right? We're talking about

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my, you know, my buddy Graham Stefan, who he's partnered with. You know, he's not the greatest

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promoter, you know, but great products, right? His product is his content and what he's doing.

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So I think it's cool to see that. So what would you say, at least on the marketing side, right?

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Because you got your book, $100 million offers, right? Which is all about marketing, which was

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a fantastic book for anyone who has not read it yet. Go get it. It's 99 cents on Amazon. Like,

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you can't be dumb not to buy it, right? So, you know, quick plug there. But, uh, you know,

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in that marketing book, something that really hit home was all these ways to market that I

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currently don't market, right? Like, you know, I learned to market on the house,

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flipping side by going direct to seller, right? We would run TV commercials, direct mail,

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call call, all that stuff. But when I went to the internet, based businesses, I was like, oh,

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social media, this will carry me. And it has to this point. And then I've pretty much abandoned,

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you know, affiliates, outbound, anything like that. Like, what do you see with all these companies,

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you guys evaluate and look at as like, I guess the bread and butter with internet

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companies like for their marketing strategies? Is there a consistency or a theme?

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I would say, I mean, predominantly, most of them run paid ads and have some sort of strong

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organic or both. That's, I would say like, that's the majority of the companies that come to us.

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Not to say that that's what we need them to do or what we end up building with them. But that's,

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that's where they're at usually when they they meet with us.

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Yeah, I mean, I would say that there's the companies we take on versus the companies that inquire.

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Yeah. Most of the companies that inquire have figured out paid ads. Their product is usually not

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honestly like to the point yet where they figured out a really strong organic stream.

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We have some companies that we take when we find those ones, those are usually some of the best

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because they're very product. But a lot of the ones that inquire and are at that level usually

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don't have the organic because the product just isn't quite good enough yet. And so there were

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any organic really works against them. And then most of them just don't have the operational

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fortitude to do outbound. And so they might say like outbound like, oh, I run ads and then they DM me

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and message are like, that's not outbound. And it takes, you know, eight months to get outbound

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working. So they tip it's typically just something paid and it's usually not on brand. It's not

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aligned with their culture. You know, there's a lot of things. It's not calling out the right person.

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So there's a lot of room for optimization. Yeah, 100%. We get a lot of gains just from just filling

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in holes. Like the first year, we mostly just fill in holes and almost like by accident,

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we'll trouble the profit of the company without even like really putting the big stuff in place yet.

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Yeah, because it's interesting. We like, you know, we say between three and 10 because the thing

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is is that when you take on a business and we have that are bigger, it's very different. It's

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fixing. And fixing is taking something, having, you're basically negative. So it's like when you

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take on someone between three and 10, they're at zero and you just have to take them to 10.

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And you take on someone that's at 20 or 30 and they're stuck. You are starting from like a negative

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eight. And you've got to take them to negative four, negative two, zero. And so it's just, it's a lot

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easier to start brush. To give more, more words around it, they have incurred debt, usually

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multiple types of debt. They've incurred cultural debt. They've incurred management debt. They've

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incurred technical debt in terms of their, their systems that they're operating on. And so we have

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to basically pay down that debt before we can can grow again. So like one of the companies we had,

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we pretty much almost like maintained for the first almost nine months and then it tripled in

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the next six months. And it was just like org structure, move people around, get these people out,

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restructure this team, fix the compensation over here. You know what I mean? Just like all the

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all the stuff that no one wants to talk about, but like that's what builds sellable businesses that

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have true enterprise value. So when you guys are looking at acquiring these companies,

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are you only looking for ones that people want to sell? No, go for it. No, we align ourselves with

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whatever the founder wants. And so like the way that we get, you know, make money off of, you know,

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our investments, we align to make sure that whether they sell or not, that's one of the things that

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we didn't why we're not like traditional PE is, traditional PE is usually incentivized to get

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to someone to sell to a specific buyer within a certain amount of time against whatever the founder

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wants. Usually they force them to and they usually have like a drag along right, which means that

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they can force them to sell. We just never wanted to do that because we're entrepreneur first. And so

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it's really aligning ourselves with whatever that that person wants, which we make sure that we

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figure out within the first two weeks of working together. Right, right. So what does a typical

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structure look like, right? You know, somebody comes in, they're like, hey, you know, take a look

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at my business and you guys do your due diligence on it. Yeah. Like, all right, this looks interesting.

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You know, you have a call like these deals being struck. I've heard you say in the past, you know,

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you only want minority stakes, right? Because you want them to, you know, lead the charge. Yeah.

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So is a lot of this just you guys buying into the company or are you just giving you equity for

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your expertise? Like how's all that playing out? It's a combination. You know, it's a case by case

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basis. We have some companies that we have put cash in. We have companies that we haven't put cash in.

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The big thing is like, what problem are we solving? And so I'd say the vast majority of the companies

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that we are working with are internet-based companies. They are growing. They're profitable. They

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have cash flow. And so usually the founders like, if we were to appropriately value the company,

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it's usually not actually valuable because no one would really buy it because the founder could

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never actually step away. So it's really just them with a thousand hands. You know what I mean? And so

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the valuation would be really low. And for most of them, they don't need the cash. They need the

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expertise. And so for the majority of the situations, it ends up just being cool. We'll take a meaningful

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enough stake that we care, but not so much so that you stop caring. Yeah. Yeah.

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You know what I mean? So it's really trying to strike that balance. And then we have incentives

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for us to try and like triple the company within five years. And that's like our big goal that we

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drive towards. But because we're minority partners, it's basically like everything kicks in after we

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triple. And so that's kind of like what we drive towards with those companies. So we get a percentage

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of cash flow and we have, you know, some profits interests are like equity-like

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arrangements within the company so that if they, you know, if they choose to sell in that period of

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time, you know, we're incentivized there. But because of the combination of cash flow and

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profit interests, which is just a fancy word for equity-like stuff for anyone who's listening,

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we are balanced in our incentive between holding and selling. Whereas if we were like just equity,

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then we would be over-induced on just trying to sell basically as fast as we can and get a big

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multiple on it. But most of the founders that we're dealing with that are approaching us are like,

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I really want to take this thing to the next level. They're 100% motivated to do it. And they just

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want more help to get their faster and make firm stakes. Got it. So what do you guys think about

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just the different options for, you know, having this exit event, you know, it seems like,

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you know, you guys obviously sold why not go public or something like that for acquisition.com

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or for those companies? For say, gym launch. Like why why not take gym launch public when you guys

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were doing it? I think again, it's what problem you're solving for. Taking a public would have

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again, you would have been the one taking it right. And we just knew, you know, for a lot of people,

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they're building something and it's the right foundation to build more upon. Like I think you're

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doing that, right? It's like you built the one company that's now building other companies, right?

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When we looked at gym launch, we said could this build what we want to build with an acquisition.com?

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And the answer was not eloquently. Like it would actually be complicated because everything was

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geared towards fitness. And so we could build a fitness version of acquisition.com within gym launch.

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And we could, you know, take companies public and do all those things there. But we were like, do we

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want to be, you know, isolated to fitness? And the answer was no, we already weren't isolated to

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fitness in the companies that we were working with. We don't want to continue to go further into that

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niche because we have other businesses that we have expertise in. And so we don't want to isolate

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ourselves to that. And so ultimately it was like, we could take a public, we could do all these things.

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We just felt like you're going further down a path. That wasn't the path we wanted to go down.

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Right. That makes sense. So I mean, obviously while you guys were building gym launch,

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acquisition.com came up as this idea and vision. So like, what gave you guys the motivation to

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want to go about that route? Well, we had one guy who somehow like found his way on my calendar.

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It's kind of funny. And you know, in the first five seconds, he was like, okay, I'm really sorry.

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I lied to get on your calendar. And normally I'd be like, all right, that's not, you know, good.

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But it's like, I promise that we were through time. All right. And so you gave me his

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pitch and you'd taken, you know, a brick and mortar facility from, you know, a few hundred thousand

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dollars a year, like $1.6 million a year, just using like all the free content that we had put out

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just for the gym space. So he'd been like super following stuff for a long time. And he'd been doing

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that for a few years. And it's like, I really want to take this thing and do what you do with

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gym launch in my niche. And it just ended up working out so well with that particular founder and

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his wife that I was like, I loved doing it so much. And I really enjoyed being able to just like

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solve so many problems ahead of time that we had, you know, struggled to figure out. And so the line

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of growth on that company is faster, bigger, more profitable than gym launch was. You know what I mean?

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And so it's like, man, let's do it. Like, and that's where I think the fire kind of live within both

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of us were like, this is what I really want to do. And we, you know, we've been in fitness for 10

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years. We knew we could build a fitness conglomerate and just do M&amp;A and start, you know, buying

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franchises and buying chains of gyms and buying marketing agencies and things like that within

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that space, buying fitness coaching companies, whatever. And that would have 100% been a great path

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to wealth or more wealth. It just wasn't the path that we felt like doing. And, you know, I think

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I talk about this from my world views a lot, but like, you know, the marginal utility money beyond

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a certain point, you know, decreases. And so we wanted to do different things.

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Hey guys, real quick, if you're new to the podcast, I have a book on Amazon. It's called 100

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million dollar offers that over 8,000 five star reviews and it has almost a perfect score. You can

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get it for 99 cents on Kindle. The reason I bring it up is that I put over a thousand hours into

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writing that book. And it's my biggest gift to our community. So it's my very shameless way of

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trying to get to you to like me more and ultimately make more dollars to that later on in your business

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career. I can push the partner with you. So that's my gift. Go check it out. Amazon and back to the show.

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Yeah. No, that makes a hundred percent sense. So, you know, you guys plan to do

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acquisition.com for a long time. Is there any plans to sell it at one point or?

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No, you know, obviously any good business could be sold at any point in time is kind of the way

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we look at it. But we set it from day one. We don't want to sell acquisition.com. We want it to be

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the foundation that we can build other things upon. So what we're doing right now with it, you know,

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like we're talking about the types of businesses that we're taking on right now. That's for the

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first part of, you know, say, I don't know anywhere between 15 to 25 businesses and we'll cap it.

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And then we might say that we're going to open a pod that's for SaaS or e-commerce or

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you know what I'm saying. And so there's variety there. There's different routes that we can take in

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terms of maybe we decide to buy companies out right one day. I mean, there's a lot of different

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stuff we can do and it feels like it would be a shame to then get rid of the machine that builds the

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machine, right, which is really what we wanted to build. So I could see us spinning up other things

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under acquisition.com and selling those off for sure. I just don't think that we want to sell

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acquisition.com. Yeah. So we don't want to sell the goose, want to sell the eggs if we're

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going to do the exit path. But now for us, there were a number of assumptions that had to be true

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for us to kind of hit what we wanted to do. And so it was like we have to be more popular in the

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future than we are today. We have to invest in businesses where the marketplace is growing faster

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than the S&amp;P 500. We have to believe that we can meaningfully drive value to those particular

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companies. And we have to do business with people that we think are exemplary. And that's both

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internal and external with the company. So if those four things are true, then we will be able to

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you know, realize this vision. And so that's more or less been kind of the assumptions that

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that everything in acquisition.com was built off of. Yeah. So the way I look at it is like you

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guys are creating kind of like a blackstone where you're going to have all these companies that

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you guys own. So do you plan to maybe take acquisition.com public to get the funding needed to buy

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all these companies like down the road as you scale or what's the plan for that? We've had plenty

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of discussions about it. I mean, I like there's things that I do like about the going public part

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which is just you know, all of a sudden your equity is liquid and you can you can issue shares and

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you can you know, have access to debt markets and things like that which I think are cool. But

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there's also a lot of headaches associated with being public. And so I think we more towards just

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keeping it private this whole time. And if we want to do something we can in the future. But like

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because of the audience size that we have, you know, if you look at like we were talking about

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Graham Stefan earlier, if we were to do something I'd rather just raise funds from the audience and

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allow them to participate in the in the stuff that we do because I feel like that would be like way

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cooler. Yeah, I think something more what we would like to do is like, you know, eventually with

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say not maybe not the companies we have right now, but a specified pod we say we're going to grow

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this pod with the intention that one day we can say all right, we have now five years of returns

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that we can say this is our return for the last five years and they're fantastic. Now I feel like

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ethically I could take someone else's money and say hey, what if we bought the other X percent

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of all these companies in this pod which we've already grown from day one. So like what's the

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likelihood that we're going to continue to succeed with these companies? So it's like stacking in

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the deck, you know, the stack in the deck in our favor. So, you know, from a diligence perspective,

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it's not like, okay, we've got this company. It looks really interesting. We already know. Right,

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it's like we've been doing this for five years. We've already, you know, five X the profit of this

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business and we know what the next, you know, five X looks like. And so yeah, so we might take this

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piece and then the fund takes this piece and then we still have majority now in the company so we

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can, you know, drive the direction even more. Yeah, no, I freaking I love that idea. That's super smart.

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So let's talk about how you even get these businesses to come to you. So, you know, social media

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has been something that's drastically changed, you know, the world period and business owners as a

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whole, right? Like it's like, dude, if you're not on social media, you know, it's like does anyone

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know about your business, right? Like that's just what it seems like. And you both recently came on

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the scene, like, you know, going full force. What was the catalyst behind that?

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Yeah, we can. Yeah. So I figured with this company, you know, in contrast to some of the other

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companies we've had in the past, it had to be something that was inbound. And so like true inbound,

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like I wouldn't, like I would say paid ads is like in between, you know, inbound and outbound.

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But like I didn't want to build a company where we're soliciting people saying, hey, we're going

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to help you grow your business. You don't know who we are. And by the way, you know, we're going to

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buy in for a minute or it just like, you know, there wouldn't be trust. There's just a lot of

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things that'd be missing. So I figured that this company would make the most sense to build off of

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an organic inbound, you know, following and I didn't have one. And so I was like, okay, well,

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you know, real estate's not my game. But you know, I feel pretty confident that, you know, high cash flow

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of digital businesses are our game. And so if that's what we're going to do in 10 years, then

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start today. You know, that was kind of the the thought process a year and a half ago.

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Yeah. And honestly, looking at like, because we both, you know, we're ideeing about this business,

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how you bring in customers, effects the entire business. And so even like looking at the

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kind of talent that you can acquire when you have like a very volatile acquisition strategy,

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you're not going to acquire the same kind of talent you can if you have a very stable,

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reliable acquisition strategy. And so we know that if we can build this vote, which maybe it

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takes a lot longer to build, that's okay. It's still worth building because of the kind of

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business that we can build underneath of that. Yeah. And I agree. Like most of my customers have

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been all organic and bound. And so like even when things aren't necessarily going well, like if,

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you know, they don't get the service that they were hoping for or something happens, they're not

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immediately like, Oh, you know, bad review scam. They're like, Hey, like I get it, you know,

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they're much just more easy going than somebody that you had to do a hard sell on to buy your product.

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Yeah. And I think by the nature of what we do, you know, it's investing and

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be partnering with people. It's not even like, I mean, we talked to founders of the company

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every day pretty much all of them. And so I think it's just a very different. It sets the

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relationship up for success this way, rather than if it were paid or outbound, I just don't think

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that we'd be set up for success. And I don't think we'd be able to have as much influence in those

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companies as we do now. And so I think it would be disadvantageous for them and us. And because

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our relationship is a minority's sake, it's much more based on trust and influence because like,

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we don't have majority. So we can't force someone to do something. And so we have to have people

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who share our values and like trust us. And if we're like, Hey, we really think you should make

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this move. And it might seem scary. They're like, All right, I trust these people I'm going to do it.

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And that happens honestly all the time. Yeah. Because of just all of the content and value put out

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there. It's like, Yeah, if you tell me to do this, I already believe you. You don't need to sell

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me on doing it. Yeah. Yeah. Trust is a lubricant for doing business is happen a lot faster. Yeah.

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There you go. So I mean, obviously you guys are putting out amazing content. Like,

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how much of your time do you think you spend on the content side versus like the meat or the

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business side? It's different between both of us. So you can answer yourself first.

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I would say, I mean, the vast majority of our time is on the business and the businesses that

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we have in the portfolio. We've been pretty good. And Caleb's here behind the camera. We've

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been pretty good about capturing way more of the stuff we've been doing. And so I think that's

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dramatically cut down. We were talking about this earlier on the actual amount of like direct

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to camera type stuff. But like for me, the YouTube channel, I make, you know, two to three videos

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a week, which ends up being me usually like one day every two weeks. I'll just knock out, you know,

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four to six videos. And beyond that, I use Twitter a lot. And that's kind of like where I test my

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short. It's really just like stream of consciousness. And then that's based on what people,

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you know, find interesting there. That's usually what what seeds the short form video content.

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And we can, you know, we knock those out pretty quickly, because those are easy for me to do,

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because I've made ads for so long. They have similar like pace, you know, to like an advertisement.

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And so we enjoy doing that. Besides that, it's really just we've the long form videos,

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the short form videos, and we've got tweets. And that's that's the majority of what we do. And,

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you know, tweets get repurposed as as Instagram posts as well. And that's I mean, that's the that's

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that's it. You know, that's that's everything. Sounds so simple. What about you? Yeah. I mean, same

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stuff, but I think I know what, you know, with Acquisition.com being new, it's not it would be

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irresponsible for me to prioritize making content over getting the infrastructure in place like we're

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heavily investing in talent and hiring and getting the, you know, structure in place to scale.

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And so that because that's my role in the company, like I, I actually realized today I was like,

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oh, shit, like I haven't made a YouTube video in like three weeks. And so I told our YouTube

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backs, then being like, you're going to do it, Alex says he does three times a week. And I was like,

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I'm doing three times. I was like, I'll do like maybe one week. And then he'll be like,

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dude, we don't have one this week. I'm like, I don't care. It's like because it's irresponsible.

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You know what I mean? Because I'm just always going to be more internal facing. And so actually,

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that's when, you know, when I said, I really do want to make the content. Because I think it'll

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help the companies and help them be more well rounded. They both of our perspectives. But I was

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like, I cannot do direct to camera. It's not scalable. So I was listening to Gary Vee and he had

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this one line where he just said, dude, I'm an operator. He's like, you don't get it. I spend

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nine nights on my time on my businesses. And I was like, I'm an operator. And I was like, I need

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someone to capture rather than me creating. And that was when we really had the conversations of like,

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because I kind of came to, I was like, dude, I can't, how are you doing this? He was like, I don't

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think I can either anymore. And so we're like, I come to that conclusion too. Yeah. For the last

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two years, I've been like, all right, I'm focused on building this media business. And you know,

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it is a business, right? So like making this content and everything. And now I've come to

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the conclusion, I'm like, yep, you know what? I'm just filming like me doing business. And that's

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the content now. That's just way easier. Like you don't have to like dedicate time to go film.

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It's real live videos. Yeah, it's really, you know, I mean, people are like, I really wish I knew

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what like your day looks like. It's like, well, this is what it looks like now. Yeah. So we're putting

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more and more of that kind of stuff out there, which is cool. It's like either you're telling them what

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you just did or you're just doing it in front of the camera. So. So what's your advice to these

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founders like who want to get better at organic, right? You're talking about how most of them

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already got paid media figured out. And they're like, oh, we want to get organic. And they're like,

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that's why they're coming to you. Because they're like, you know, you guys, you know, came out

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of nowhere. And now your organic is so strong. What do you give them as advice? Yeah, I would say

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first nobody comes to us and says we want to do organic like you guys. And they actually all know

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that's not typically a priority for where they're at in business. It's really not for most of them.

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So that's the first thing I'll say. And the second thing that I will say or that she will say

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that I will say after her is that a lot of things is sequence in the business. And so usually zero

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to three million ish, you know, is product market fit. So the whole objective of that phase in the

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business is just do people want to buy what you are selling, right? And so it's like, okay, you

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have made some sales. And the mistake that most people make is they think, okay, while marketing

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got me here, I should market more. And that's usually not the case. Usually now it's like, okay,

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we have proven product market fit, but we are not getting any referrals. We're not getting a lot

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of word of mouth. And unless we clean up all the backend and increase customer lifetime value,

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put all the infrastructure in place so that we can get more ascensions, build it back, you know,

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all the other things that are required to really create an exceptional customer experience.

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You become a only marketing company. And then it becomes very difficult to scale past maybe 10

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million because you have so many people falling out the back that you just like every month,

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you have to sell twice as many as you did the month before just to stay the same. And so, you know,

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for us, it's like, okay, zero to three, you got your product market fit, you know, three to 10,

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we have to clean up the backend. And usually just by cleaning up the backend without even

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increasing the sales velocity or number of units sold per month, we can still triple the business

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just by massively increasing how much each customer has worked to us and how many customers

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those customers bring to us. And then at that point, now that we've expanded LTV, expanded

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growth profit margins, et cetera, and the infrastructure to scale, then we have these new metrics we

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can go and attack new acquisition channels and be inefficient at scale because we have so much

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margin that we can work with. Right. So talking about churn, you know, in a lot of e-learning,

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many people buy say a mastermind right or something and they go into it knowing that like, oh,

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you know what, I'll do it for a year and then I'll try a different mastermind after that,

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right? Like typical somebody's attitude. They want to go learn something. How do you keep that

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from happening? I mean, leave, start stopping from leaving. So it depends on because there's,

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you know, levels, there's, you know, courses, there's coaching programs, there's masterminds,

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things like that. We have to separate out the consumables from the one-time purchase. So like

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education, for example, is a one-time purchase and information decreases in value precipitously

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over time. The day before you learn something, it's much more valuable than day after you learn it,

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right? And so that's where having information only becomes very difficult from a continuity

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perspective. The things that are consumable that people can use month in month out are accountability.

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They can use tech support. They can use a community. So those are all things that people can consume

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on a consistent basis, increasing the stick, you know, if we increase the quality of the community

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overall and if we can appropriately adjust the price to match the value or be less than the value

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00:28:11.120 --> 00:28:16.000
receiving over time. So it's not uncommon to see a year one price be higher than a year two price

373
00:28:16.000 --> 00:28:20.800
because the value diminishes once you have access to the network. And then the new value that's

374
00:28:20.800 --> 00:28:26.240
being consistently delivered is the new people who enter the network and the new information that

375
00:28:26.240 --> 00:28:30.000
comes, you know, that gets put into the programs and the trainings and things like that. And so,

376
00:28:30.000 --> 00:28:34.320
but that might be less than the learning of the initial scale. And so it's really finding that

377
00:28:34.320 --> 00:28:39.200
sweet spot where we can keep the customers and make sure that we're pricing based on the consumable

378
00:28:39.200 --> 00:28:48.800
not on the one type thing.
