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Your competitors don't steal clients from you, right? No one steals clients. You lose clients.

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Welcome to the Jim Secrets podcast where you talk about how to get more customers,

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how to make more per customer and how to keep them longer, and the many failures and lessons

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that we have learned along the way. I hope you enjoy and subscribe.

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What's going everyone? Happy Saturday morning or whatever it is that you are listening to this?

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I wanted to, this just came to mind and I've had a bunch of recent experiences that have kind of

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really made me think about how I approach or think about competitors, quote, stealing clients,

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and kind of the reverse of that, what I'm pulling like tactical abundance.

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So over the last, I don't know, how many years I've had people in our direct space who served

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Jim Moners, et cetera, reach out because they wanted help with their businesses.

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And I believe it or not help them out with their businesses, even though they directly

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quote, compete with my business. And I kind of wanted to give you a little bit of break down

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around that. Now, if someone is publicly, you know, just asshole about me that I'm probably not

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going to help them. But for anyone else, I'm, I, I help them with their business. And I think that

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it has been one of the things that has kept me sane throughout this process. And I think you've,

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if you've been in this space for a while, any kind of the information marketing, et cetera,

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space, people come, they, they zoom up, you know, and then they poof, they're gone, right?

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And, you know, I think we've stood the test of time and we've been a very big person in this

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category, the biggest that I'm aware of for a very long period of time at this point. And so,

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I just wanted to kind of break down some of the thoughts around it. And I think that they will

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serve you from a mental health standpoint in thinking about your competitors. So, first is some

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of the beliefs that I have around this. First, you were, you don't, your competitors don't steal clients

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from you, right? No one steals clients. You lose clients, right? Just like in my opinion, no one steals

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your wife. You lose your wife. Your wife becomes open or your spouse, whatever becomes open to

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the possibility of entertaining someone else, right? They become open to the possibility during

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some instance or instances that amount during your relationship with them. There have probably been

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times in your relationship with your spouse where if someone came onto you, you were just like,

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I have like, no, I'm not open for business. Like nothing wrong with you. I'm sure you're a great

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person. I just like, I'm in. Like I'm, I'm not on the market. I'm not for sale, right? And I think

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that if you think about your customer relationship, and I think all relationships are like this,

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in that same context, it allows you one to have a lot more power in your own business and two,

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to just stop all of the mindless, needless worrying that that comes with managing lots of

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relationships, right? Because that's ultimately what we're doing is we're building a relationship at

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scale. When you have a service-based business, you're having a relationship with your customers at

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scale and trying to replicate yourself and your beliefs in how you act and how you want to

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treat your customers with staff who are less incentivized than you are, right? Everyone is intrinsically

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less incentivized than you are to help your customers, right? And so I think it's one of the most

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freeing things in the entire world to help someone who in most people's minds would be a direct

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competitor. And I can tell you that the more times I have done this, one, the the amount of

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awe and shock that you get from the person who you are helping of like, are you helping me? Like,

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I don't, I don't get it. It fundamentally shifts how they view the world when you help them,

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when you don't have a quote vested interest in them succeeding, right? And anyways,

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you have a, you have a correlate, you have a direct or what most people will consider an inverse,

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what do you call it, incentive to help them, right? You'd be incentivized to not help them and have

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them go down. But it just hasn't been my experience because what happens is one, more and more people

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are like, you know what? That guy is legit. You know, like he really actually wants to help. And

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if you do genuinely believe in your mission of helping your client, if you really want to help,

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I mean, because I hear it all the time, Jim, I was like, I want to help a million people lose weight.

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I'm like, do you think realistically in the next year you're going to help a million people lose weight?

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Do you think in five years of a million people lose weight? Probably not. So if you helped

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somebody else who's probably has a pretty similar mission to you, do you think that net positive

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it's going to be a good or a bad thing? You're probably just going to help more people. And you'll

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build a relationship with someone else who also actually struggles with, believe it or not,

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the same things you do, right? And if, and what happens is you start creating these rest

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appropriate relationships where both of you get better, right? And then all it does is just

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elevate the bar and the people who want to have a more scarcity mindset continue to isolate themselves

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onto their islands. And the communal whole always grows better than an individual period, right?

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The Jimler's community is far more valuable than I on on my own could ever create anything, right?

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It's just because as a community, we can test at such a faster rate and we can innovate at such

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a faster rate that if you're not in that community, you're at a fundamental disadvantage.

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And so it works with any type of business, right? Like it's not just, you know, the info business

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or not just the gymnast, but any business. And I'm just saying like right now, I'm actually

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prioritizing, so this may sound crazy to everyone, but I'm actually prioritizing helping a lot of

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other people who are in the gym space who serve gyms because, I just because, you know, we've

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we've made more than multiple lifetimes worth of wealth. And I just can tell you that the more

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abundant my thought processes around this, the more money I make. And also just like the better I

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feel, like I can look in the mirror and be like, I really do believe in this mission of saying that

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we're trying to help police, you know, small business owners just do better because it's hard

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to say that. And then at the same time, when you have a direct way of helping another group of

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business owners that you're not going to help. And, you know, one of the things is like understanding

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how big the like freaking pie is, like the pie's huge. You know, when I hear even, I mean,

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even in this group, you know, they're in this in this free group, like people say, what if there's

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other other gyms using gym launch in my neighborhood? Well, one, if you're not one of them,

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then you're at a fundamental disadvantage. Number one, number two, there's also like 500 other

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gyms that aren't using it. So would you rather be one of the six that is or would you rather not,

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you know what I mean? And what ends up happening is that the six that are just end up keeping

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more customers and serving them better and ultimately making a more profound impact. And so

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in thinking about that, I guess, I'm trying to give like, it's like tactical abundance, it's like

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you only lose customers. No one steals them from you. Stop thinking that anyone steals your

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customers. Like no business has had any impact on the growth of gym launch whatsoever.

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New guy starts up, steals, steals word for word, copies and paste, everything that we have at

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the gym launch. Are they as big as gym launch? No, because they don't have the skills to build that,

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right? Because if that's if that's the mind space that you're operating out of, you're never going

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to be, right? And that kind of be us from that, right? And so like it's like the only way to win is to

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just kind of realize that it's not about you and that there's a much bigger game of foot, right?

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There's a much bigger game. And like I even have this conversation because I've just recently had

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this conversation with probably 10 different people who are gym agencies, gym gurus, things like

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that. And like I've had on almost all of them the same moment where they're like,

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dude, I can't believe you're helping them. And I'm like, dude, I don't like, there's enough,

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there's enough gyms, there's enough gyms that need help that we can all pitch in, right?

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The market's huge. It's so much bigger than you think it is. And me as probably the biggest

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player in the space, I'm telling you, we're a tiny droplet in the ocean of help that is needed.

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The supply of help that I can provide is still so limited compared to the demand that exists

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for gym owners or any business owner that needs help, right? And it would be egotistical of

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me to say every single person is going to be attracted to my style, my candor, my message,

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and kind of who I am, right? Like I am somewhat polarizing and partially by design from Marketing

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standpoint, because I want to attract people who are willing to grind, or willing to hustle,

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or willing to roll their sleeves up. You know, like I'm taking sales calls for something right now

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that makes zero financial sense for me to do. But I'm doing it because that's what I believe in,

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right? I tell everyone in our community, you should sell it first, you should get on the phone first,

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you should work chat, you should work intercom, this is a my company, right? I know that because I do

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it, right? And then that way I have absolute conviction in understanding the problems that each

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of the positions that are in my company have, any executive that wants to start at Zappos,

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which is a billion dollar plus, you know, shoe company that Amazon owns, they have to start by

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working frontline customer service for two weeks. Super highly paid executives, you know, million

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dollar plus, multi million dollar plus executive stock options, bonuses and all that stuff,

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starting at a frontline job so that they can understand how it really works. And so they can make

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decisions based on reality, not their theoretical share mindset. And so I guess, I guess I say that to

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say, I try and have that messaging because that's what we want to attract. But there are people

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who are not attracted to that, like do the boring work, do the repetition, grow or die, speed is

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king. You know, I mean, violence is the answer. Like that's how I roll because that's what I believe

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works best in the people who vibe with that, stay in our community and continue to succeed, right?

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And there are people who have come into our world and been like, I'm not about that, right? I want

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to, I want to, I want to, I want to, I want to have balance. I want to, I want to have this

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people moral lifestyle thing. That's amazing. That is just not how I do business, right? Not to say

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that you can't, not to say that you can't use the systems and people, you know, we, we talk about

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that in the sales, I was like, I don't see you can't, like instead of making an extra 200,000 year,

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maybe you make an extra 80 and you're cool with that. And that's a trade-off that you understand

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you are making. Most of the nation real quick, if you are a business owner that has a big old

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business and wants to get to a much bigger business, going to $50, $100,000 plus, we would love to

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talk to you. And if you like that and would like to hear more about it, go to acquisition.com

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and you can plan anywhere on the page and talk to one of our team and see if we can help you get there.

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Right? And so the thing is that there are other people, there are other agencies, there are other

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gym gurus, there are other whatever's, right? And I'm using the word guru loosely as much as,

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what's so funny is that there's, there's some of you people were like, I'm anti-guru, I'm like,

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if you sell information on how to improve a business, you would be categorized as a guru.

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So you can lament the name, but as to be fair, when I got into the business, I think one of my,

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my first ads was stop believing gurus. I'm those like one of my first ads and I just one of

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this huge rant and I actually did really well for a long time. The thing is just like at the time,

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I was really like, I just had this, this like, you know, ah, like let me, let me go beat the, beat the

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world kind of mentality. And I think it's really shifting the mentality for beating everyone to

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saving everyone. And believe me, I'm no fucking savior, I'm not at all. But in terms of your

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mind space of like, am I really trying to help or am I trying to win? And I think that as we've,

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as time has gone on and I feel like my head space has improved, it's really like, how can I help

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it? And the reality is that I can't. And so if I can help other people that can help people,

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then I'm still helping those people indirectly and that's good enough for me. Because like I said,

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there are people who are not attracted to me. There are people who are attracted to a female

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avatar, right? Somebody who's a female guru because that's more what they vibe with.

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There are people who are more like, hey, I travel all the time. And this is my, this, this is,

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this is what I'm attracted to. I'm like, cool, be attracted to them. That's fine. You know what I mean?

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Like you're going to attract and repel and you can't go vanilla in the middle because then

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you're just not being true to who you are. And so I think it's like, be you. You'll attract the

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people who are right for you from a psychographic standpoint, not just demographics. It's not like,

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who's your client? Woman who are trying to lose weight. If you really look at your best clients,

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they have psychological beliefs. They have values that are probably aligned with yours. And that is

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why they truly stay, right? And so big picture, if you want to, if you help a competitor out,

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you're not even really detract them from your business because they probably have a somewhat

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different belief set value set than you do. And that's okay. But to help them get better results

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for their clients or help them retain their clients better, like the only thing that all of us

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are competing against is the couch is doing nothing. Like the biggest winner in the marketplace in

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any market, B2B, B2C, whatever is apathy is doing nothing. And if you can shift your mindset to

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where it's like all of us are together, all gym owners are united in the fact that we're trying

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to beat the couch. We're trying to beat doing nothing. We're trying to beat staying at home and

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not showing off your appointment. We're trying to beat you saying no that you can't commit to

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something right now. We're all trying to beat that together, right? If you can shift your

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perspective from that, I guarantee you that you will have so much better headspace and life and

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just energy that it's been, it's been a really profound change for me. And now that I've actually

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been leaning into this in, in it's, it's been really rewarding for me and believe it or not,

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I make the same amount of money as I did before. Oh, right. But I feel a whole lot better,

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right? And so if you have these kind of, you know, animosity relationships like,

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I don't know if I'm going to share that. I won't. But let's say that you had a trainer,

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right, at your gym. And they say, you know what, I'm out, right? And they leave and they take

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customers from you, right? Your first gut reaction is to pace is to be like, screw that guy,

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hate that. He took my client, right? Now, mind you, you lost him or her to the same degree

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that you lose a client, right? Or that person grows and eventually gets to the point where they're

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they're like, this isn't, you know, I've evolved. I've grown. I've learned all the things

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that you've taught me. And I think that I'm ready for the next chapter. If you can have,

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if you can have the conversation and say, I want to help you start a gym to your trainer.

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I want to help you. I guarantee you that the entire dynamic of your world will change the thoughts

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that consume you because believe it or not, when that trainer leaves, right? And they have a negative

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experience and then they start smashing you and talking shit and all this stuff, right? Versus you

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being like, dude, you're opening. Dude, let me help you evolve things that I struggled with

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early on. So you don't have to go through that. The whole dynamic will change. A, B, by the way,

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all the shit talking that they're going to do against you is going to go, I'm just, I mean,

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unless they're an absolute psychopath. And you're gonna be like, no, my trainer was a psychopath.

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Well, you hired him and they worked for you for a while. So maybe, maybe not. Maybe it's just

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a situation. Who knows? But let's just pretend that they're a normal person. They just have

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incentives that are always self-interested and you being a smart versus owner want to align

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yourself with people's selfish incentives because believe it or not, people will always act on

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their own self-interest. And if you do that and you always align with that, then you will, you will

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be so much better served in your life. And so you have this conversation with this trainer and say,

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cool, how can I help you win? Right? How can I help you? Do you have any people who are overweight

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here? Like, we should work together. You know, I mean, there's so many people who are overweight

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and you help. Like, if both of us are working to try and grow and improve, then we're both going

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to improve it a faster rate because I can use some of the things you make, you can use some of the

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things I make. And we're going to grow together. Right? Versus having this, this really scarcity

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mindset, you getting in, you know, either A, having them should talk to you and then you should

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talk back, which I strongly strongly advise against. Like, the best road is to just not, not engage

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that has been my experience this whole time. It's just don't engage because all people are going to

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see is you looking petty. That's it. And all they're going to sit, they're not going to remember what

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the conversation was about. They're just going to remember that you were petty. And then the second

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is that if you, if you do the, if you decide not to do anything. So one is you are petty and respond,

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terrible decision. Option two is you don't respond at all. Option three is you rise truly above

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and you help the person, even though most people would think that they were wronged you.

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And I think that it has been one of, it's literally been one of the most rewarding things for me

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in terms of character growth that I've ever done. And so I just wanted to share that with you because

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it's been, it's been, it's been really transformative. It really has been. It's been, it's, it's, it's,

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I would even dare say it's been healed to help people that you would once think were people who are

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against you. And so that's, that's my, that's my tactical abundance for you is one A, never talk

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shit. B, apathy, if you, if you can't help, then don't try and lash out. But if you can get into

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the space where you can help people, right, who are, who are in your mind, quote, stealing your

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customers? A, they're, they're not. You're losing them. But you can actually work together and then

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accomplish the supposed mission that you said you have because we are so small compared to the

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need, your ability to supply help to the world of helping people lose weight, giving your capacity

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in terms of your employees and your square footage and your everything is so limited compared to

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the demand that all we should be working on is how can we do it better so that we don't lose people,

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right, so that we can all collectively work against the couch, so we can collectively work against

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apathy. And I think that if you can reframe that, it will, it will really fundamentally change

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your life. And so that's just, it's been on my mind, I've had, I think, 10, maybe 15 conversations

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with GMHGT's and gurus over the last month or so with people getting involved with Alan and

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whatnot that we're going to be rolling out. And I'm like, I just want to help you. I'm going to

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help you grow your business. I'm going to show you how we market. I'm going to show you how,

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how we retain customers. I'm going to show you how we serve people better. I'm going to show you

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how we can help your gyms increase their average client value. And they're like, why are you doing

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this? And it's just like, because like, it's just, there's, I just rather everyone win. I really would,

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I genuinely would. And it's been, it's honestly been some of the most healing stuff that I've ever

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gone through. So that's my, that's my two cents for everyone. I hope, I hope it was someone valuable

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for you. Hopefully there's, maybe there's someone in, in your heart that you harbor regrets or,

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you know, anger or poison against, but the thing is, it's like, it only hurts you. And I think

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that's been one of the biggest revelations. It's like, you just being angry, it only hurts you.

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It doesn't hurt anybody else. And so, I think this is probably one of the most healing things

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that I've done. And I'd strongly recommend it. So anyways, have an amazing day, guys. Hope you

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have a great Saturday. Hope you're crushing sales, taking names, taking credit cards, and saving

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lives, or at least helping. Alright, be easy. Bye!
